During my time at Australia Post I have been the advocate for the end user on the consumer side as well as on the contract business side; and responsible for designing, conducting, analysing and reporting on user-centered design research and usability testing across the following Australia Post digital assets/ experiences:

• MyPost
• Track
• Delivery Choices and Safe Drop
• Actionable Notifications
• Parcel Locker
• Post Office Box
• Mail Redirection Service Online & Change of Address Notification
• Parcel Send - Online Lodgement Tool